Returns & Exchanges

We want your frames to feel right. If you need help with an order, contact us with your order number and the item details.

Return window

Items may be eligible for return within 14 days of delivery if they are unused, unworn, and returned in their original condition with any included packaging.

Non-returnable items

Customized, prescription, made-to-order, final sale, or hygiene-sensitive items may not be eligible for return unless they arrive damaged or incorrect.

Exchanges

If you would like a different style or color, contact us first. Availability is not guaranteed, and exchanges may be handled as a return and new order.

Damaged or incorrect orders

If your order arrives damaged or incorrect, contact us within 7 days of delivery with clear photos of the item and packaging.

Return shipping

Return shipping costs may be the customer's responsibility unless the issue was caused by an error on our side.